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Fonthill Collective Privacy Policy

Last Updated: 05 June 2025

This privacy policy relates to the websites, app, and digital marketing for The George and The Sussex Arms (registered company Fonthill Ltd – Co. Number 07093215), The Ragged Trousers (registered company 06024375), The Philanthropist Coffee Shop, and Fonthill Brewery in Tunbridge Wells, Kent. Herein called ‘website’, ‘we’, and ‘Fonthill Collective’. We take your privacy seriously and are committed to protecting your personal data. This document outlines how we collect, store, and process personal information on our website and for what purpose.

It is your responsibility to read our privacy policy as well as any other privacy information or notices that our business may supply, to ensure that you understand how and why we collect and process personal information. This policy is in addition to others that may operate on-premises and does not override those policies or notices.

We are located in the United Kingdom; as such our privacy policy is in accordance with the law in England and Wales as applied in England.

If you disagree with this policy, you should cease using our website and app immediately.

Changes to this Policy

From time to time, we may make changes to our privacy policy. It is your responsibility to visit this page to review the latest information.

Data Controller

Fonthill Collective in Tunbridge Wells is the data controller of, and responsible for, personal data that is processed through your use of our website.

If you have any queries or concerns, you should contact us via:

If we are unable to resolve your query, you have the right to complain to the Information Commissioner’s Office (ICO). However, we would appreciate you giving us the opportunity to resolve the matter first.

Third Parties

Website

Our website may require us to share some information collected with other individuals or third-party organisations, including if required to do so, law enforcement agencies of the United Kingdom.

We supply anonymised information about your browsing session with Plausible Analytics, some staff, and our contractors, details of which are outlined further in this document.

If you make a booking via our website, details related to that booking may be shared with the booking provider platforms (Designmynight and Dojo) as well as our email service provider, Mailchimp.

We occasionally may use Facebook Pixel to gather data about how our customers interact with our websites, as well as their likes and dislikes. This information helps us provide relevant products and offers that you are more likely to be interested in. 

Our website may contain links to third-party organisations, apps, and services. Each of these external links may operate their own privacy policy. It is your responsibility to review each.

Newsletters and Direct Marketing

If you give us permission to do so, we will use the information you provide when subscribing to our newsletter to send you messages containing news, offers, discounts, promotions, gig listings, and any other information you may have requested. All of our emails contain a link you can use to unsubscribe or change your marketing preferences.

We share this information with our automation and email marketing services, Mailchimp, and Zapier.

Information We Collect

In common with other websites, information related to you may come from two avenues; information that we collect as part of your browsing session, and information that you provide to us.

Information that we collect as part of your browsing session may include your IP address and imprecise location. This is stored in our web server log files to ensure that we can understand and resolve any technical issues with our website. This information is also shared in an anonymised form with a third-party data analytics platform and our contractors, as described in this document.

Information that you provide to us may include, but not be limited to, your name, telephone number, and email address. This may be provided when you make a booking, sign up to our newsletter or loyalty provider (Square), or through your communicating with us directly. This information may be processed by our booking platform or on-premises staff, and shared with our email marketing service.

How the Information Is Used

The information you have provided may be used in the following manner:

  • To allow you to make a reservation online,
  • To understand and improve our websites,
  • To better engage and provide services to our clientele,
  • Including marketing materials, promotions, and offers,
  • To troubleshoot and fix any issues with our websites, and
  • To meet our legal obligations.

Sharing of Your Personal Data

Web Analytics (Pirsch)

We share some of the above information with Pirsch to help us better understand the usage patterns of our website and better engage and provide services to our clientele.

Pirsch is a GDPR-compliant analytics tool that does not rely on cookies or store data on your browser. Additionally, Pirsch does not track you across multiple websites. Information shared with Pirsch is maintained in an anonymised format to protect your privacy.

The following information is shared with Pirsch in an anonymised format:

  • IP address of visitor in an anonymised format,
  • Date and time the visit occurred,
  • The pages on the George website that were visited,
  • The country and city the visitor resides in,
  • The type of web browser being used, and
  • Any referring domains that led the visitor to our website.

You can read about Pirsch’s privacy policy here: https://docs.pirsch.io/privacy

Information Collected When Booking Online

When a visitor to the website elects to book a table, the following information may be gathered:

  • IP address of the visitor making the booking,
  • Date and time the booking occurred,
  • Date and time of the booking,
  • The contact name provided for the booking,
  • The email address related to the booking,
  • The telephone number related to the booking, and
  • Any other details provided by the person making the booking.

Bookings are handled via our third-party booking providers, Designmynight and Dojo. As a result, this information will also be held on their system. Designmynight and Dojo operate their own privacy policies, which you can read here:

https://dojo.app/legal/privacy/

https://www.designmynight.com/privacy-notice

Information Collected When Opted-In to Email Marketing

When you sign up to our newsletter, the following information may be gathered:

  • Contact name provided
  • Email address provided
  • Email interaction, including clicks, and opens.
  • Any other details provided through surveys and forms, including marketing preferences.

Information Collected When subscribed to Fonthill Loyalty

We use Square for our POS and loyalty service. Square collects your contact and transaction details during transactions, or when you provide information (for example, to obtain a digital receipt.)

Transaction data can include order details, which can later be used to market products to you that you may find interesting.

Square’s full privacy police can be found here: https://squareup.com/gb/en/legal/general/buyer-features

Data Security

We operate appropriate security measures to ensure the protection of personal information and to ensure it is not lost, altered, or accessed in an unauthorised manner. We have procedures in place to deal with any suspected personal data breach, and will notify you if such a breach occurs.

Data Retention

We will retain personal information only for as long as is necessary to perform the tasks for which it was obtained. This may include legal, regulatory, tax, and reporting requirements.

Your Rights

As per the General Data Protection Regulation (GDPR) and other data protection laws, as applied in the United Kingdom, you have the following rights:

  • The right to access your data – you have the right to ask us for copies of your personal information.
  • The right to rectification – you have the right to ask us to correct any personal information you believe to be inaccurate. We may need to verify the accuracy of the new data.
  • The right to erasure – you have the right to ask us to erase your personal information in certain circumstances. However, legal obligations may prevent us from being able to comply with your request – if this is the case then we will notify you.
  • The right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances. These circumstances may include:
    •  If you want us to establish the accuracy of the data,
    • You have objected to our use of the data, yet we need to verify if we have an overriding legitimate reason for keeping it.
  • The right to object to processing – you have the right to object to the processing of your personal information in certain circumstances. However, in some cases, we may demonstrate that we have a compelling legitimate reason to continue processing your information.

Response Timeframe

We will try to respond to all legitimate requests within one calendar month. If there is a legitimate reason why a response may take longer, we will notify you of our intention to extend the timeframe.

Contact Information

You can contact us via the following methods:

Join the collective newsletter: